Frequently Asked Questions
When can I expect my order?
Orders are processed within 1–2 business days. Delivery typically takes 3–5 business days within the United States. You will receive tracking information once your order ships.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition. For full details, please see our Return Policy page.
What if my order is delayed?
Most orders arrive within the estimated delivery time. If your order has not arrived within 4 days after the expected delivery window, please contact us and we will look into it for you.
I am not satisfied with my order. What should I do?
If you are not satisfied with your order, please contact us at info@holidayspiritshop.com. We will work with you to resolve the issue as quickly as possible.
Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.
What happens if I am not home for delivery?
If a signature is not required, the carrier may leave your package at your doorstep or in your mailbox.
I entered the wrong shipping address. Can it be updated?
Please contact us as soon as possible if you entered an incorrect address. We will do our best to update it before your order ships.
How can I contact you?
You can reach us at info@holidayspiritshop.com or by text at (361) 695-6384.
We also offer live chat on our website and respond as quickly as possible during business hours.
Where are you located?
Holiday Spirit Shop is a small business based in Leander, Texas.