Refund policy
30 Days Easy Free Returns
At Holiday Spirit Shop, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.
Return Policy Details:
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Return Period: You can return items within 30 days of receiving your order.
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Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
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Free Returns: We cover the return shipping costs, so you can return items at no extra charge.
How to Return an Item:
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Contact Customer Service: Email us at info@holidayspiritshop.com to initiate your return. Please include your order number and reason for return.
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Receive Return Instructions: Our team will provide you with a return authorization and detailed instructions on how to return your item.
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Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
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Shipping Label: We will send you a prepaid return label. Print it and attach it to the package.
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Send the Package: Drop off the package at the nearest shipping point as specified in the return instructions.
Refund Process:
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Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
- Refund: Once your return is received and approved, we will issue a refund to your original payment method. Depending on your bank or payment provider, it may take up to 10 business days for the funds to appear in your account.
Exchanges:
We gladly accept exchanges for eligible items within 30 days of delivery. If you would like to exchange an item, please contact us at info@holidayspiritshop.com with your order number and details about the item you would like to exchange.
Once your request is reviewed, we will provide instructions for returning the original item and arranging a replacement, subject to product availability.
If the requested replacement item is unavailable, we will work with you to find a suitable alternative or issue a refund in accordance with our Return Policy.
Customer Service:
Feel free to contact us via email or phone to discuss any issues with your product. We’ll do our best to find a suitable solution together.
Company Name: Holiday Spirit Shop
Address: 341 Empress Tree Drive, Leander Texas 78641, United States
Phone or Text: +1 3616956384
Email: info@holidayspiritshop.com
Opening Hours: Monday – Friday: 09:00 AM – 06:00 PM